Centurion, Inc. is a privately held corporation that provides in-house solutions to help companies better serve their clients. Centurion, Inc. does not outsource, but rather provides tools for your employees to better build the relationship with your clients. A few of the tools that we provide are Adjunct Automatic Call Distribution (ACD), Screen Pop, Quality Assurance Recording, Multimedia Contact Center, as well as Interactive Voice Response (IVR).
Since 1981, Centurion, Inc. has assisted over 1000 federal, state and local government agencies, public utilities, financial institutions and other business clients nationwide in maximizing their Call Center and Interactive Voice Reponse (IVR) productivity. Centurion, Inc. has prospered and grown because of our reputation for "Doing what we said we would do". With our experience in integration and our extensive background in the markets we serve, we have the expertise to understand all aspects of the service solutions you are seeking.
The Centurion software library includes applications developed and refined for a wide range of business entities. Predominant business types include banking/financial, public and private utilities plus local, state and federal government agencies. A sampling of our 1000 + client base would show: JP Morgan Chase, CitiGroup, Homestreet Bank, Guaranty Bank, Gate City Bank, AT&T, GE Medical, Fiserv Financial, NCR Corp., JC Penney, Fox News, New York Life Ins., The Equitable Life Assurance Co., Las Vegas Water District, Atlanta Gas and Light Resources, San Francisco Convention & Visitors, United States Department of Justice, the States of Wisconsin, Maine, South Carolina, Missouri, Florida, Michigan, Illinois, and Nebraska.
The Centurion ACD solution has been designed to accommodate a one agent seat operation on low end PBX systems, or 2000 agent seat operations with PBX vendors such as Avaya, Nortel, Aspect, Mitel, Siemens, Cisco, Sphere, and Tadiran to name a few.