Industries
Government | Federal
Federal Government Efficiency
While the world at large is embracing the self-service paradigm, enterprise organizations in both public and private sectors are just starting to look at this concept as a path to improved efficiency and streamlined operations. From executives to support staff, the people who run today's government organizations don't have access to the same types of tools that we as consumers take for granted. For many agencies, creating a simple ad-hoc report still requires involvement of information technology staff. It is true to say that streamlining service delivery and improving customer service is the call to action for agencies to leverage self-service technologies to cut costs while also improving efficiencies. Typically, Federal government communications tend to lag three years behind commercially available technologies. In fact our children often have better, quicker and more integrated communications than our brave government first responders, as an example! Centurion address’s our Government’s biggest challenges by delivering integrated multi media solutions to the call center that we call CARES™. Centurion is able to serve our Federal clients because we make their mission our mission. We therefore understand the urge to continuously lead by introducing new innovations to our suite of integrated CARES™ solutions.
Automated Call Distribution
As CARES™ is compatible with most telephony environments, and with all call handling and ACD functions performed by the CARES™ Call Center Server, the application can be integrated into almost any communications scenario. The CARES™ Call Center Server effectively interfaces to host systems and LAN/WAN networks. Centurion CARES™ has been developed to grow with your organization and easily change as your missions change. Your agency can start with a single module on the CARES™ server and components (applications) can be added as needs dictate:
Totally Integrated Technologies
Centurion CARES™ enables previously stand-alone contact center functions ACD, IVR, Computer Telephony Integration (CTI), Outbound Campaigns, and Multimedia routing, to be integrated onto a single, centrally managed, highly available platform. Centurion CARES™ also makes it possible to integrate contact center workflow with other enterprise applications, increasing the overall value of information, and delivering business intelligence.
