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Government | Housing Authorities
CARES For Housing Authority
Housing Authorities across the country assist millions of families seeking low income support with affordable housing. On a daily basis these agencies handle hundreds of redundant phone calls from citizens seeking information relative to their accounts. Centurion recognizes that these agencies are facing heavy budget cuts, while at the same time are expected to sustain a level of service that provides their future or current tenants with a superior customer experience. Like most government agencies, Housing Authorities are expected to do more with less.
The trick to handling more with less is to automate redundant communications. Automating redundant communications/phone calls frees up the Housing Authority personnel to spend their time handling phone calls/communications that require a skill set that cannot be handled by an automated system. Understaffing is no longer a problem.
Centurion offers a suite of Housing Authority self service applications that provide self service/customer service around the clock. Current Tenants or Future Tenants/Applicants are no longer required to have internet access or dial in via telephone between the hours of 8:00am to 5pm. Current and Future Tenants/Applicants are no longer required to wait 10-15 minutes to reach a live agent. The design behind Centurion’s IVR provides the caller with a positive experience with a worker that is available 24/7, and provides immediate access to the information the callers seek.
Online Product Demo
Using an online internet conferencing service, we can set up an online demo of our software at your convenience. We will learn more about your requirements, and you will see how Centurion's solutions can be used in your Housing Authority. Click here to know more about the features we offer specicifically built for Housing Authorities.
