Government | Premise
Rent Balance and Payment
The IVR can also be utilized for calling residents regarding overdue / owed balances and will play a message defined by the Housing Authority notifying the resident they are overdue and read back any information contained within their record. The IVR can offer the resident the ability to pay their bill electronically or be transferred to a service representative if desired.
Annual Income Re-Exam
The IVR will call the Participant and schedule the next Re-Exam.
Out-Bound Notification System (ONS)
Outbound notification campaigns are supported by the IVR through the Centurion Outbound Notification System that allows the Housing Authority to define each campaign and the rules associated with the notification campaign. Rules include when the campaign is to run, if call retries are desired in the event of busies or no answer, and if a message is to be left on answering machines or voice mail. At the conclusion of a campaign, an itemized and summary report is provided.
Housing Choice Voucher Program home Inspection
HUD requires an inspection of all HCV Program participating units no later than 365 days after the previous full inspection. The IVR will notify the Participant and Owner of the annual House Quality Standards (HQS) inspection appointment via automated phone calls prior to the previous inspection’s anniversary date.
The Form Filler Package allows callers to leave recorded messages or segments when prompted for information for updating non-numeric information such as address, email address, and name. The application will prompt the caller to speak the new information at defined tones. The recorded information is saved and can be transcribed by Housing Authority personnel by dialing into the system.
Phrase Administration Package allows system administrators the ability to dial into the system and re-record application prompts over the telephone. The caller has the ability to remove or silence the phrase, re-record the phrase or review/play the phrase.
This application allows for import of phone numbers to be outdialed to applicants for speaking various messages such as continued interest in housing, ineligibility status, past due balances, etc. The system can run these phone numbers at a time of the Housing Authorities choosing. Additional ports may be required if the outbound dialing demand is high during busy hours.
The Survey packages allows for creation of surveys via a graphical user interface. System administrators can define and record questions and arrangement based on responses from callers. Surveys can be defined based on inbound ports or executed from other applications such as caller inquiry.