Industries

Insurance

The Centurion, Inc. Next Teller, “Inquiry System” has been designed for Insurance applications, providing freedom to enable transactions from any touch-tone telephone, 7 days a week, 24 hours a day. If a customer doesn’t have a touch-tone telephone, the system can be configured to offer Speech Recognition. Next Teller successfully completes the tasks traditionally done by your staff; staff who now can be assigned to tasks that require personalized services.

Next Teller is a module of the CARES IFCS Call Center Solution. IFCS or Integrated Financial Communications Solution is a call center suite that allows your Insurance Company to meet the needs of the growing Policy Holder base of your Insurance company. Centurion’s CARES IFCS (ACD) provides numerous advanced communications services to Policy Holder or potential customer callers to ensure the level of service desired by your Insurance Company is made available to the caller, during crisis, or for general policy questions. Policy Holder recognition, routing of the Policy Holder to the agent best equipped to handle the call, automated display of the Policy Holders record and CRM, call monitoring and recording, and expanded channels of caller communications to include electronic mail, fax, voice messages left while in queue, and web chat are representation of the advanced communications services supported by the CARES ACD to help increase profits while at the same time better handling all incoming communications.