services

consulting

Centurion has 28 years of experience writing and developing customer Interactive Voice Response (IVR) applications and integrated Automated Call Distribution (ACD) Solutions.   Many of our clients call upon us to help them design solutions that help them to better serve their customers.  Centurion human factors and application engineers work closely with the Customer to understand the current workflow and find improvements to be leveraged with IVR technology. Typically, simple IVR menu and call flow adjustments can translate to as much as 15% decrease in transfer requests by callers in the IVR.