industry solutions

Financial: Bank | Credit Union | Insurance

financial

Thanks to ever-increasing demands to deliver better service more affordably, the balance between improved client satisfaction and greater operational efficiency is a delicate one. For those companies that don't recognize the value of being both efficient and effective, it can mean the difference between a satisfied customer and a lost opportunity.

To meet the unique needs of the financial industry, Centurion has developed a fully integrated communications suite that ties into your current telephony environment as well as your CORE account processing solution. If you choose to replace phone systems or change CORES, Centurion CARES moves with you. The CARES suite includes applications that reside on a single Windows Server. This affordable integrated suite includes: ACD, Skills Based Routing,IVR, VIP Routing, CRM, Predictive Dialer, Preview Dialer, Screen Pops, Soft Phone, Recording Voice and Screen, and many other advanced features.

Financial Institutions that choose Centurion can start with any one of our solutions, and be safe in their investment. As the need for additional tools grow, (CRM, IVR, ACD, Dialer, etc.) Centurion simply adds that software module to the current hardware investment.

Sample of Financial Service Provider (CORE) Interfaces Supported:

Bisys
COCC
Fiserv (Multiple Platforms)
Fidelity (Multiple Platforms)
EPL
Jack Henry (Multiple Platforms)
Kirchman
Metavante
NCR
Open Solutions (Multiple Platforms)

Downloadable Documents:

Centurion celebrates the release of its Award Winning Financial Speech Recogntion Package
Next Teller IVR For Financial Institutions
CARES ACD for Financial Institutions
Integrated Financial Communications Solution
White Paper: IFCS Financial Call Center Software, a User's Perspective
Guaranty Bank's Next Teller IVR allows additional of 147 new branches