industry solutions

financial | bank

There are three main types of banks; savings bank, commerical banks, and savings and loan associations.  Banks offer many financial services; common services include: savings accounts, checking accounts, credit cards, loans, and CD’S.  Banks market themselves by providing more “bells and whistles” to their customer base.  Banks typically branch out to communities by expanding their branch network.  It is essential for Banks to etstablish the infrasture to handle the incoming communications with their expanding customer base.  Centurion has the expertise and experience to help the growing customer base get the service they deserve.

The Centurion, Inc. Next Teller, “Inquiry System” has been designed for financial applications, providing freedom to enable transactions from any touch-tone telephone, 7 days a week, 24 hours a day.  If a caller doesn’t have a touch-tone telephone, the system can be configured to offer Speech Recognition. Next Teller successfully completes the tasks traditionally done by your staff; staff who now can be assigned to tasks that require personalized services.

Next Teller is a module of the CARES IBCS Call Center Solution. IBCS or Integrated Banking Communications Solution is a call center suite that allows your institution to meet the needs of the growing customer base of your Banking Institution.  Centurion’s CARES IBCS (ACD) provides numerous advanced communications services to customer callers to ensure the level of service desired by the bank is made available to the caller.  Caller recognition, routing of the caller to the agent best equipped to handle the call, automated display of the Customers CORE record and CRM, call monitoring and recording, and expanded channels of customer communications to include electronic mail, fax, voice messages left while in queue, and web chat are representation of the advanced communications services supported by the CARES ACD to help increase profits while at the same time better handling all incoming communications.