industry solutions

financial | credit union

Credit unions offer many financial services; common services include: share accounts, share draft accounts, credit cards, and share term certificates.  Credit Unions market themselves as providing superior member service and being committed to helping members improve their financial health. Centurion understands the importance of offering superior service to Members, while at the same time better educating those Members.

The Centurion, Inc. Next Teller, “Inquiry System” has been designed for Credit Union applications, providing freedom to enable transactions from any touch-tone telephone, 7 days a week, 24 hours a day.  If a member doesn’t have a touch-tone telephone, the system can be configured to offer Speech Recognition. Next Teller successfully completes the tasks traditionally done by your staff; staff who now can be assigned to tasks that require personalized services.

Next Teller is a module of the CARES IFCS Call Center Solution. IFCS or Integrated Financial Communications Solution is a call center suite that allows your Credit Union to meet the needs of the growing Member base of your Credit Union.  Centurion’s CARES IFCS (ACD) provides numerous advanced communications services to member callers to ensure the level of service desired by the Credit Union is made available to the member.  Member recognition, routing of the member to the agent best equipped to handle the call, automated display of the Members CORE record and CRM, call monitoring and recording, and expanded channels of member communications to include electronic mail, fax, voice messages left while in queue, and web chat are representation of the advanced communications services supported by the CARES ACD to help increase profits while at the same time better handling all incoming communications.