industry solutions
Government: Local | State | Federalgovernment | federal
Centurion developes custom telephony applications for the Federal Government supporting Civilian and DoD Agencies CONUS and OCONUS. The Centurion CARES Adjunct Contact Center Suite provides state of the art Automated Call Distribution, Computer Telephony Integration, Interactive Voice Response, Ticket Tracking and all other aspects of agency/end user communcations. Centurions CARES Suite of communications tools integrate into the agencies current telephony infrastructure, whether its Centrex, Legacy, or VOIP.
CARES is typically used in Help Desk environments for the DoD, whereas Civilian Agencies use CARES for Customer Service call centers. Either way, Centurion CARES works extremely well in most all contact center environments due to its highly scalable, modular design.
The CARES Contact Center provides ACD, Skills Based Call Routing, Screen Pops, Audio Call Recording, Screen Recording, IVR, Predictive Dialing, Report and Charts, Agent Score Card, TTY/TDD Interface, Remote Agent and much more. Additionally, the CARES Contact Center Solution allows government agencies to purchase all or some of the Contact Center modules. Modules not purchased at the time of install can always be added later.
Who should be using CARES?
- IT Help Desk
- Emergency First Responders
- Emergency Notification
- Deployment
Buying Vehicles
Past Performance
- Department of Homeland Security- Immigration
- Department of Employee Trust Funds/ Retirement
- Department of Public Instruction/ Home Based Private Education
- Department of Transportation/ Automated Road Testing
- Department of Workforce Development/ Equal Rights
- State Lottery Application
- Department of Revenue/ Income Tax Filing
- Department of Agriculture/ Pesticide Application
- Department of Workforce Development/ Unemployment
