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Centurion, Inc. has had extensive experience in providing Contact Center solutions City and County government.  The CenturionCARES Contact Center offers the versatility to be able to work seamlessly with Centrex, VoIP, PBX and most Key systems.  This versatility allows City and County government agencies the luxury to be able to obtain state of the art Contact Center functionality without having to replace a Centrex or PBX switch.  At the same time, this state of the art functionality is available to work with cutting edge VoIP communication systems. 

Many of the CARESContact Center Government solutions revolve around the CARES IVR (interactive voice response) module.  The CARES IVR module allows taxpayers and City and County citizens the ability to obtain information and services on a 24 by 7 basis.

Along with record keeping, many City and County agencies are required to maintain reports and charts in order to properly record the activities of their Contact Center.  The Centurion CARES Reporting module along with Crystal Reports provides one of the best and most flexible reporting tools available on the market today.

The CARES Contact Center provides ACD, Skills Based Call Routing, Screen Pops, Audio Call Recording, Screen Recording, IVR , Predictive Dialing, Report and Charts, Agent ScoreCard, TTY/TDD Interface, Remote Agent and much more.  Additionally, the CARES Contact Center Solution allows government agencies to purchase all or some of the Contact Center modules.  Modules not purchased at the time of install can always be added later.

Here is a sampling of a few of the City and County CARES Contact Center and Interactive Voice Response applications that have been developed by Centurion.